HOW IT WORKS

HOW IT WORKS?

As your nominated plan manager,  YouCare Plan Management will take on the responsibility of paying your supports and submitting claims to NDIS portal. To pay for your support, you can simply do the followings:

  • E-mail your invoices/ reimbursements to us
  • We will get them authorised from the participant
  • We will pay you in the next business day

It is very simple. We will process authorised invoices within 1-2 business days. Our unique system offers a user-friendly dashboard that grants Participants/ Support Coordinators, instant 24 x 7 access to vital information such as funding status, invoice details, plan expiry, overspending warnings and many more. Additionally, our system automatically generates monthly statements, streamlining administrative processes for both Participants and Support Coordinators. We take pride in our efficiency and ensure that invoices are processed within 1-2 business days.

 

 

WHY USE A PLAN MANAGER?

  • increase your financial and plan management skills
  • learn how to self-manage your plan
  • pay providers
  • increase your choice of providers
  • get NDIS plan budget reports and greater budget oversight.

HOW CAN I HAVE PLAN MANAGEMENT?

At your planning meeting you can tell NDIS staff that you would like a plan manager to support you.  The NDIS will include funding in your plan to pay for your plan manager. This is separate from your other services and supports in your budget. 

HOW DO I FIND AND CONNECT WITH A PLAN MANAGER?

You can find and connect with a plan manager through: 
  • your Local Area Coordinator, Early Childhood Partner or support coordinator
  • the Provider Finder tool on the NDIS myplace participant portal
  • your friends and family
  • other online resources and websites.

AFTER I HAVE CONNECTED WITH A PLAN MANAGER, WHAT DO I DO? 

Once you have connected with a plan manager, you should create a service agreement. 

A service agreement outlines: 
  • the services to be provided
  • how these services will be provided
  • how long they will be your plan manager.

COMPLAINTS AND FEEDBACK

If you have a complaint with the service of your plan manager, start by having a discussion with your plan manager. They may be able to resolve the issue. 

If you are not happy with that outcome or you do not want to discuss the matter with your plan manager, you may lodge a complaint with the NDIS Commission .